"If we need something to be turned around quickly, we know we can depend on Robinson's.  They have great service, competitive prices, and pay attention to detail, which results in quality carpet installation.  Our relationship is not just with the owner, it's also with the staff and the installers.  A restaurant is only as good as the cook in the kitchen, and commercial carpet is only as good as your installers.  We've seen the same installers in job after job, and they remember exactly how we like something done.  We know it will be done the way we like."

"Everybody at the hotel knows Mike Hurst.  He knows exactly the way we want things done.  I don't ever remember having to call him back regarding any installation.  He knows our expectations.  I don't have to worry with Mike; he helps us keep moving forward.  We don't have to revisit an installation.  When we first built our Triple Crown wing, the general contractor subcontracted the flooring to another outfit.  They messed up so badly that we had to close that whole wing down so that Robinson's could fix it.  And our rep definitely knew how to talk to a customer.  He really listened.  Others don't listen; they're trying to tell you how to do your business.  Our sales rep listened and then made some suggestions.  I feel real comfortable with him.  He knows his product and what his guys are capable of and he's confident.  He's good about following through.  He takes measurements himself, and then he always gets back to you when he says he's going to.  From answering the phone to the end of the installation process.  It's seamless, no pun intended.  Very professional."